Agent & Client Satisfaction Surveys for Serious Brokers

121QA has been a valuable partner of Royal LePage Atlantic for many years – starting with the internal survey product and then moving forward to take full advantage of the survey product that reaches out to our clients to hear how we did.  Despite some skeptical agents at the outset – our team now relies heavily on this product to solicit feedback on how they have done, and it has become an integral part of our marketing campaigns.  Finding an affordable all-in-one online social marketing solution for 500 agents, in 16 offices spread across 3 provinces is no small job.

The 121QA client survey was the perfect solution. In early 2022, we added website publishing. Today, 5 Star reviews display seamlessly on agent profiles when they push a button. Agents love the control they have over what gets published. We love the convenience of the software. And our clients appreciate our concern with their well-being and dedication to delivering exceptional service.

Best of all, 121QA is proof of our commitment to our agents’ success.

The 121QA client survey gets referrals. It’s a free marketing service available to all of our agents.

Client recommendation is perishable. Waiting until a deal is done is the kiss of death.  That’s why we survey clients when they’re happiest – at firm. Automate the sending of survey invitations to save time. And alert agents the moment each survey is completed – so they pay special attention to the clients who are ready to recommend. It’s that simple.

The more 121QA surveys you send the more money your agents make. It’s that easy.

For the last decade we’ve used the 121QA survey to track agent satisfaction with our value proposition.  In our view, exceptional service has three pillars:  personalized service, superior facilities and a full menu of agent resources available in house.

121QA survey data alerts us to the nuances of agent needs and wants, which in turn, allow us to fine tune our offerings with the confidence that we are meeting and exceeding real agent expectations as operations and market conditions change.

We’ve used the 121QA agent survey to provide regular reality checks since 2016: a period of transformational change:  business and leadership evolution, new technologies and – of course – COVID.

Our agents are our greatest asset, and we use the survey results to determine where we’re exceeding their expectations and identify those areas needing work.

The results are granular and deliver insights by office, by manager, by agent group. It allows us to block out all the noise, and focus on our core cultural commitment to delivering consistent, elite service.