We’re Real Estate Referral Specialists
No other industry is more reliant on referrals. It’s true whether you’re a broker looking to recruit agents or an agent looking for clients.
No other industry is more reliant on referrals. It’s true whether you’re a broker looking to recruit agents or an agent looking for clients.
Delivering an experience that exceeds client expectations is where referral marketing all starts.
Where we started
In 2008 we closed the loop by designing a survey that measured the gap between what a customer expects and what they get. Our mobile survey takes no more than 3 minutes to complete. Our analytical framework and questions are based on globally recognized guidelines established by the American Society for Quality [ASQ] and the International Organization for Standardization [ISO].
Where we are
Today we collect service-specific feedback from thousands of agents and clients across North America. Our database contains the answers to most of the customer service-related questions brokerages and teams face every day.
We’ve also incorporated 20 years of real estate marketing experience with 30 years of quality research to provide proven service solutions for brokers and a referral marketing tool kit for agents.
Researching what moves clients to recommend agents and agents to recommend brokers is ongoing at 121QA.