Use Client Input to Grow Your Referral Business

Everyone knows that satisfied clients provide the best leads. 121QA client satisfaction surveys help agents identify those clients who actually plan to recommend them, making it easy for them to focus attention, service and marketing efforts for the best return.

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Survey Design – Asking for Feedback Early Builds Trust

50% of referrals come before deals close. That’s when clients are most satisfied and telling everyone they know about their purchase or sale. Unlike after-sale real estate surveys, 121QA invitations are sent at firm: asking early builds trust, makes it easy to right a wrong and paves the way to a trouble-free close.

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Agent Alerts – Generate Better Leads

Surveying at firm generates 50%+ response. Agents are alerted the minute completed surveys are deposited in their personal archives. They can see which clients plan to recommend and jumpstart their referral marketing efforts using our exclusive 4 Steps to Referral process.

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Client Testimonials – Spread the Word

80% of completed 121QA surveys contain testimonials. This rich content can be easily transferred to websites, blogs and social media. All the necessary permissions to publish are documented for each completed client survey.