*Annual company rate — add new offices at any time
The agent survey includes a mobile web survey, survey links for 3 offices and a secure scorecard complete with an archive of best practice service solutions.
Brokers send agents surveys using email templates provided by 121QA. There is no limit on the number of surveys administered or completed. Agent comments, survey scores and statistics are automatically displayed, graphed and compared against industry norms on a company scorecard. Results can be filtered by office and best service practices applied when a problem is flagged.
*Annual office rate — add new agents at any time
The client survey includes a mobile survey, personalized email invitations, automated alerts and survey archives for each agent plus company management scorecard.
Administrators send personal survey invitations with the push of a button. There is no limit on the number of surveys administered or completions received. Alerts direct agents to their personal archives the moment a survey is completed. There are no usernames or passwords to remember.
Brokers set the frequency of management alerts. Current results can be tracked and analyzed on the company scorecard 24/7.