It took 30 years of research and 6 years of testing to create 121QA - a mobile survey tool - that simplifies how feedback is collected and quality improvements are made.
121QA was perfected in healthcare. In 2010 it was adopted by real estate brokerages. For the first time, broker-owners were able to identify what aspects of service drove agent loyalty and which customers were ready to recommend their agents to friends and family.
We’ve surveyed thousands of real estate agents and customers in hundreds of brokerages across North America. Our clients tell us that, when used regularly, 121QA simplifies how decisions are made and gives them the confidence to make changes that drive growth.