Real estate agent and client satisfaction surveying

Increase retention and referral

Satisfaction Survey Facts

Customers make 2X more referrals when they’re surveyed.

93%

of adults 25-34 own a smartphone

90%

of referrals are made face-to-face or by phone [7% online]

76%

of sellers 36-50 choose their agent on referral / past experience

72%

of sellers contact only 1 agent before listing

68%

of adults 18+ trust service providers more who survey

64%

of smartphone users expect to be surveyed

Client Satisfaction Survey Highlights

  • Takes 3 minutes to complete
  • Get alerts when clients respond
  • View and share testimonials
  • Track your reputation versus industry norms
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Agent Satisfaction Survey Highlights

  • Capture feedback on 25 service dimensions
  • Benchmark agent loyalty against competition
  • Use proven best practices to solve problems
  • Make service improvements that drive satisfaction
Learn More

Brokerages Using 121QA

  • Remax
  • ROYALLEPAGE
  • Century 21
  • Aventure Reality Network
  • Leading